Terms and Conditions

PLEASE NOTE: Your place will not reserved until payment has been received in full.

Refund policy
If you decide not to attend, you are entitled to a refund until 1 week before the classes are due to start, minus a 10% Administration fee. If there is less than a week before the course begins or the course has started, you will not be entitled to any refund as we will not be able to fill your spot. Places are limited therefore missed lessons cannot be reimbursed.

Health and Safety
There are a maximum of five dogs in any class. Occasionally, classes may be run with less than five dogs depending on the type of course or other circumstances. Should this not be the case then classes may be cancelled at short notice. Refunds will be offered or your name will be put forward for the next available class.
Sometimes we find a group class is too difficult for some dogs, so to be sure we are doing the best for your dog we may need to find an alternative solution to meet your needs. Should this occur, you will receive a full refund and will be offered alternative training.
You are responsible for your own health and safety, the health and safety of your dog and any person that may accompany you to the training. You must follow the health and safety guidelines provided in classes.

We do not allow the use of any aversive equipment e.g. choke chain collars or slip leads or aversive training methods in class.
Please do not allow your dog off their lead unless asked to do so. Please follow the trainer’s instructions as there are often safety aspects in mind. To avoid tummy upsets with your dog, please be careful in your choice of treats and do not feed other people’s dogs without permission.

Photographs and recorded media
Photographs and video recordings may be taken during the training sessions and used at our discretion for the purposes of training or social media. We will ask specific permission from you when taking photographs and recordings during training. We respect your decision should you not wish to be photographed or recorded during training. Photographs and or recordings that we make remain the property of Cat and Dogs, Professional Dog Training. You are permitted to take your own photographs and recordings of your dog during training session. Please ensure you let the trainers and other handlers know you are recording and be careful that you do not include other handlers or dogs in your recordings.

My commitment to you
The relationship between trainer and student is a two-way relationship; we work as a team. I will always do my best to serve your needs, provide the highest level of care, be punctual and communicate efficiently. In return, I ask that you practice any homework tasks that I set you, as this consolidates the learning we do in class. I also ask you to let me know if you are not able to attend a session.

Feedback & complaints
If at any time, or for any reason, you are not happy with our service please let us know as soon as possible so we can efficiently and effectively address any issues. Your feedback is always welcome so we can endeavour to maintain high standards of care and training for all our clients and their dogs.

How we protect your data
Cat and Dogs Professional Dog Training has a very clear and straightforward Privacy Policy. We will respect your privacy and look after your information to the best of our ability. We won’t share it without your permission. Read the full details HERE.

GDPr Policy

Catherine Donald T/A Cat and Dogs Professional Dog Training has a very clear and straightforward Privacy Policy. We will respect your privacy and look after your information to the best of our ability. We won’t share it without your permission.

https://www.catanddogs.co.uk (referred to hereinafter as “the website”) is not configured to collect any personal information from your computer when browsing the website. This means that, unless you voluntarily and knowingly provide us with personal information, we will not know your name, your email address, or any other information identifiable to you.

Information Needed to Execute the Transaction You Request
If we need to collect information from you, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a purchase, we will ask you for information such as name, address, telephone number, email address, credit card type, credit card number, expiration date to process your request. We may use your email address to send a confirmation and, if necessary, might use the other information to contact you for help to process your request. Providing this information is voluntary and it is used only for the purpose for which the information was collected and is not used for direct marketing or shared with other companies.

Securing the Transmission
When we ask you for personal data, including your name, address and credit card data, it may or may not be transferred over a Secured Sockets Layer (SSL) line provided you are using a SSL enabled browser. If the information is transferred over SSL, it is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from “http” to “https.”

EMail Opt-In
If you elect, we will occasionally contact you via email and provide information about products and offerings that may be of interest to you. You can unsubscribe from our mailing list at any time.
Catherine Donald T/A Cat and Dogs Professional Dog Training –

Use of Information
We treat the information you provide to us as confidential information; it is, accordingly, subject to our company’s security procedures and strict corporate policies regarding protection and use of confidential information. Because laws applicable to personal information vary by country, our business operations may put in place additional measures that vary depending on the applicable legal requirements.

Disclosure of Information to Third Parties
Catherine Donald T/A Cat and Dogs Professional Dog Training prohibits the sale or transfer of personal information to entities outside of Catherine Donald T/A Cat and Dogs Professional Dog Training without your approval and giving you the opportunity to opt-out.

Links to Other Sites
If you choose to leave this site via links to other sites, including those of advertisers, Catherine Donald T/A Cat and Dogs Professional Dog Training is not responsible for the privacy policies or content of those sites, nor are we responsible for the cookies those sites use.

Legal Issues
Catherine Donald T/A Cat and Dogs Professional Dog Training will only disclose personal information without your permission when required by law or in good faith belief if such action is necessary or desirable to comply with the law, protect or defend the rights or property of Catherine Donald T/A Cat and Dogs Professional Dog Training, this site or its users.

© Catherine Donald – May 2023